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Terms & Conditions
artsking.com.hk is a website owned and operated by Arts King Company Limited. In using this website, you agree to abide by the following Terms and Conditions, as outlined by artsking.com.hk. We reserve the right to alter these terms at any time we choose, and each change will take immediate effect.
Trademark and Copyright Restrictions
As the owner of this website, Arts King Company Limited owns all rights to the materials featured on artsking.com.hk. This includes images, audio clips, text, downloads and software that may be available on the site. You may not copy or reproduce the material here for commercial purpose, unless you receive prior permission in writing from our company.
Privacy and Security
In using any of the websites operated by Arts King Company Limited, you acknowledge our ability to collect and use personal information that you provide us with. The information that we collect is incredibly limited, and we only use it to complete your purchases. Additionally, the information you give us will improve your experience as a consumer who utilizes artsking.com.hk
As the owners and operators of this website, Arts King Company Limited may contact you on occasion. You may receive emails, faxes or posted mail with promotional information about our newest products. If you would like to opt-out of receiving such items, simply email us at email@example.com. We will gladly remove you from our mailing list.
Illegal and Fraudulent Activities
Any user who takes the materials owned by Arts King Company Limited and uses them for illegal and/or fraudulent activities is subject to both legal and civil prosecution. Additionally, placing orders under a fake name or with a credit card obtained through fraudulent means is considered an illegal activity. Arts King Company Limited may choose to pursue legal action in these situations.
The owners and operators of artsking.com.hk will only share your information with a third party if it is a necessary factor in completing and delivering your order. We will not disclose any personal information to a third party for a commercial purpose.
In some cases, customers desire the ability to send gifts anonymously. This is a possibility; however, the sender must provide us with the information necessary to complete an electronic transaction. In certain situations, we may be forced to disclose information.
Pricing and Transactions
Each price listed on our website is accurate and in Hong Kong dollars, unless otherwise stated. The only exception to this condition is in the case of a large order. We may offer an exclusive discount in select situations.
Customers should take note that the prices published on the website not include the cost of delivery or shipping. Additional costs for delivery to remote areas or special arrangements will be factored in during the checkout process.
In some cases, customers may ask for and receive refunds. We will return funds only to the credit card or Paypal account used to make the original purchase. Unfortunately, we are unable to refund customers using third-party accounts, cash or cheques.
The discounted prices of products listed on this website included delivery or shipping costs. Additionally, each online discount or promotion code is not available for use with other discounts. You should take note of the freight table for additional delivery information.
We reserve the right to apply discounts during certain periods of time only. We will not apply discounts to orders that have already been placed. You must submit a discount before you complete the input of your payment details.
While artsking.com.hk does make every effort possible to deliver products that look exactly like those featured on the website, some items are limited. Seasonal and under-supplied products may be replaced with a substitute. We reserve the right to use products of an equal or greater value as part of the order. We also ensure that the quality of the substituted item matches the quality of the ordered item. For instance, we may send pink roses in the event of a red rose shortage.
Conditions of Delivery
Our website, artsking.com.hk, displays the total required payment before the completion of checkout. In submitting payment details, customers agree to pay this additional delivery and shipping fee.
We do not take responsibility for failed or delayed delivery due to any of the following reasons:
- Nobody is available to accept the delivery at the specified location and time
- The address provided for shipping is not correct
- The sender did not provide sufficient information about the recipient
- The number on file for the recipient is not valid
- Authorities issue Typhoon Signal Number 8 or higher
- A Black Rainstorm Signal has been raised
If you have a very specific time frame in which you expect your purchase to be delivered, you should get in touch with our Customer Support hotline at (852) 2724 5961. We need at least 24 hours to complete your delivery, and we reserve the right to turn down any request that does not have the resources to provide.
If we are unable to deliver a purchase as a result of unavailability on the recipient’s part or any inaccurate information, the sender is required to pay additional charges for the delivery. In the case of additional transportation time and re-delivery, artsking.com.hk is unable to guarantee that the flowers will retain their exquisite quality. In some cases, we may be required to repackage items. If this is the case, a charge of no more than 70% of the orders total will be implemented.
If an order must be redirected, we will implement a delivery surcharge.
At some point, you may wish to cancel an order. If this is the case, we ask that you give us at least 48 hours notice prior to delivery time. If we receive your cancellation request within 48 hours of delivery time, we reserve the right to charge you $100 as part of administrative fees. In the case that we have already purchase packaging materials, we may be unable to cancel your order. This is also the case if the package has already been shipped. You will be required to pay the full value of the purchase.
The process of canceling an order begins with a call to Customer Service at (852) 2724 5961. You can also email our representatives at firstname.lastname@example.org. Please provide details about your order so that we can follow up effectively.
As mentioned above, we can only refund charges to the original PayPal or credit card account used to make the order.
Alterations and Amendments
artsking.com.hk reserves the right to refuse requests for order amendments and alterations.
While artsking.com.hk is dedicated to sending pendants of excellent quality, the life span of natural gemstones may be affected by a number of conditions – where they are kept, how they are taken care of and how they are handled. In order to ensure that your product life for as long as possible, you should give the stems a beveled tail cut. Recipients should also replace the product in a safe place, keep them out of direct sunlight and prevent them from overheating.
Because gemstone is a natural product, the way they look will differ depending on the quality, environment and current weather. The product images used on artsking.com.hk are for reference only. We try to ensure that flowers are of high quality and resemble the photos, but this is not a guarantee.
Due to the fact that the items we ship are perishable, we are unable to refund orders once they have been delivered. If you wish to make a complaint about any of the items you have received, please get in touch with our Customer Service department within 24 hours of receipt. Our representatives are passionate about working with you to resolve your complaint and ensure that you are happy. If you reach out to us on a holiday or while the office is closed, one of our representatives will get in touch with you by the next business day.
If you do make a complaint about the product you receive, artsking.com.hk has the right to request a photo of the product you received. We may also request to retain the original product as part of our investigation process.
Returns and Refunds
Gemstone is a natural mineral. For this reason, Arts King Company Limited is unable to accept refunds or returns. If you are unsatisfied with the pendant you have received, we encourage you to get in touch with our Customer Service hotline. We will deal with each case individually.
Arts King Company Limited is limited in liability in regards to each of the following factors:
- Replacement and supply of goods, in addition to the cost of replacing goods
- Supply of services and cost of supplying services
Arts King Company Limited does not guarantee that our website, information, ideas, products or services will meet your specific requirements. This limitation applies to any and all liability, however, alleged, unless it is prohibited by the law.
In deciding to use this website, you acknowledge your inability to seek profit or revenue by using it. You agree that you are not trying to use Arts King Company Limited as a source of direct or indirect damages as the result of placing an order.
If there are inconsistencies between the English and Chinese versions of the website’s Terms and Conditions, the English version is considered supreme.
Copyright © 2021 Art's King Company Limited . All rights reserved.